Effective date: October 15, 2026
These Terms of Service (“Terms”) are a binding agreement between Provider, a corporation organized under the laws of the State of New York, doing business as Whatsgate (“Whatsgate”, “we”, “us”, or “our”), and the person or entity that accesses or uses the Service (“Customer”, “you”, or “your”).
By creating an account, purchasing a subscription, accessing the API, connecting an account or session, or otherwise using the Service, you agree to these Terms.
The Service is offered for business and professional use only. You represent that you are acting in the course of a business, trade, or profession and, if you use the Service on behalf of an organization, that you have authority to bind that organization.
Whatsgate provides hosted software, APIs, webhooks, session-management tools, and related functionality that allow Customers to automate sending and receiving messages and media, integrate communications with CRM systems, bots, ecommerce systems, customer-support tools, and other business workflows.
The features available to you depend on your plan, documentation, account configuration, and technical availability.
We may modify, add, discontinue, or replace features from time to time. If a material change substantially reduces the core functionality of a prepaid plan, we will use commercially reasonable efforts to provide notice.
Whatsgate is an independent and unofficial integration. It is not affiliated with, endorsed by, sponsored by, authorized by, or otherwise officially connected with WhatsApp LLC, Meta Platforms, Inc., or their affiliates.
The Service may programmatically interact with WhatsApp Web or other third-party services through a session authorized by the Customer. The Service is not the official WhatsApp Business Platform unless a specific feature is expressly identified as using an official third-party API.
Third-party platforms may change their software, technical interfaces, security controls, policies, or terms at any time. Such changes may impair or disable some or all Service functionality, may require reauthorization, and may result in limitations or suspension of a Customer's third-party account.
We do not warrant that a third-party platform permits the Customer's intended use of the Service. You are responsible for reviewing and complying with the terms, policies, and rules applicable to every third-party account or service you connect.
You must provide accurate and current account information and keep it updated.
You are responsible for:
You must not share API credentials publicly or embed secret credentials in client-side code or public repositories.
We may require multi-factor authentication, credential rotation, reauthorization, or other security measures where reasonably necessary.
You are solely responsible for your communications, recipient lists, message content, campaigns, workflows, and instructions submitted through the Service.
You must:
You must not represent that Whatsgate, your integration, or your communications are officially authorized by WhatsApp or Meta unless you have a separate written authorization from the relevant party.
You may not use the Service, directly or indirectly, to:
High-volume or automated messaging is permitted only when it complies with this Section, applicable law, recipient permissions, and applicable third-party requirements.
We may investigate suspected abuse, apply rate limits, request evidence of consent or lawful use, restrict functionality, suspend sessions, or terminate accounts when reasonably necessary to protect recipients, the Service, third parties, or our legal and payment-provider relationships.
“Customer Content” means data, messages, media, phone numbers, contact and group information, message metadata, webhook payloads, files, instructions, and other information submitted to, transmitted through, or accessed by the Service on your behalf.
As between the parties, you retain your rights in Customer Content.
You grant Whatsgate a non-exclusive, worldwide, limited license to host, transmit, process, reproduce, and otherwise use Customer Content only as reasonably necessary to provide, secure, maintain, troubleshoot, and improve the Service, to comply with law, and as otherwise authorized by you.
You represent and warrant that you have all rights and lawful bases necessary for Whatsgate to process Customer Content in accordance with these Terms and your instructions.
We do not acquire ownership of Customer Content.
Our Privacy Policy explains how we process personal data for our own business purposes.
Where Whatsgate processes personal data contained in Customer Content on behalf of a Customer, the Customer generally acts as controller/business and Whatsgate acts as processor/service provider, as those terms are defined by applicable privacy laws.
If the Data Processing Addendum applies to you, it is incorporated into these Terms.
You must not instruct us to process personal data in violation of applicable law.
Paid plans are billed in advance at the price and billing interval shown at checkout.
Multi-month and annual plans are charged for the entire selected billing period in advance, even if pricing is displayed as an equivalent monthly amount. For example, a plan displayed as “$19/month, billed every 3 months” is charged as $57 every 3 months.
Unless expressly stated otherwise at checkout, subscriptions automatically renew for successive periods equal to the selected billing interval until canceled.
Payments are processed by third-party payment processors. We do not require you to provide full payment-card details directly to Whatsgate when payment is handled through a hosted payment processor. Payment processors may process payment and billing data under their own privacy terms.
You authorize us and our payment processors to charge the payment method associated with your account for recurring subscription fees, applicable taxes, and other amounts you expressly authorize.
If a payment fails, we may retry the payment, request an updated payment method, restrict paid functionality, or suspend the account until amounts due are paid.
Prices are exclusive of sales tax, VAT, GST, and similar transaction taxes unless the checkout expressly states that tax is included.
Where required, applicable taxes may be calculated and added to the amount charged based on information such as your billing address, location, tax status, and tax identification number.
You are responsible for providing accurate billing and tax information. You are also responsible for taxes imposed on you that we are not required to collect or remit.
We may offer free trials, discounted periods, credits, or promotions.
The duration, payment-method requirement, price after the promotional period, and other material conditions of an offer will be disclosed when you enroll.
If a trial is configured to convert automatically to a paid subscription and you provide a payment method, the subscription will begin charging at the disclosed rate when the trial ends unless you cancel before the conversion time.
Unless expressly stated otherwise, promotions are non-transferable, have no cash value, and may not be combined.
You may cancel a subscription through the account interface where available or by contacting service@whatsgate.org
Unless otherwise stated at checkout, cancellation stops future renewals and takes effect at the end of the current prepaid billing period. You may continue using paid features until that period ends, subject to these Terms.
Except where required by applicable law or expressly stated in a written refund policy or offer:
If you believe a charge is incorrect, contact service@whatsgate.org before initiating a payment dispute so we can investigate.
Nothing in this Section limits rights that cannot lawfully be waived.
The Service depends on internet infrastructure, hosting providers, payment providers, telecommunications networks, browsers, third-party platforms, and software outside our control.
We do not guarantee uninterrupted or error-free operation, permanent compatibility with any third-party platform, delivery of every message, or continued availability of any particular third-party feature.
A third party may block, restrict, suspend, or terminate an account or session. Whatsgate does not control those decisions and is not responsible for them.
We may perform maintenance, emergency changes, migrations, or security actions that temporarily affect availability.
We may suspend or terminate access immediately if we reasonably believe that:
Where reasonably practicable and lawful, we will provide notice and an opportunity to cure a remediable breach.
You may stop using the Service at any time and cancel recurring billing as described above.
Sections that by their nature should survive termination, including payment obligations, intellectual-property provisions, confidentiality/data-protection obligations, disclaimers, limitations of liability, indemnity, and dispute provisions, will survive.
Whatsgate and its licensors retain all rights, title, and interest in the Service, software, API, documentation, website, trademarks, branding, and related technology, excluding Customer Content.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription for your internal business purposes.
Except to the extent a restriction is prohibited by law, you may not reverse engineer, copy, modify, create derivative works from, sell, sublicense, or commercially exploit the Service except as expressly permitted by us.
“WhatsApp”, “Meta”, and related names and marks belong to their respective owners. Their use on our website is solely to identify compatibility or the third-party service to which the integration relates and does not imply affiliation or endorsement.
If you provide suggestions or feedback regarding the Service, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate that feedback without obligation to you.
Each party may receive non-public information of the other party that is identified as confidential or that reasonably should be understood to be confidential.
The receiving party will use such information only as necessary to perform or exercise rights under these Terms and will protect it using reasonable care.
Confidentiality obligations do not apply to information that is public through no breach, already lawfully known, independently developed without use of confidential information, or lawfully obtained from another source without confidentiality restrictions.
A party may disclose confidential information when legally required, subject to lawful efforts to provide prior notice where appropriate.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”
WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT:
YOU ARE RESPONSIBLE FOR DETERMINING WHETHER YOUR USE OF THE SERVICE IS APPROPRIATE AND LAWFUL.
Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WHATSGATE'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY YOU TO WHATSgate FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
These limitations do not apply to liability that cannot lawfully be limited or excluded.
To the extent permitted by law, you will defend, indemnify, and hold harmless The Provider and its officers, directors, employees, contractors, and affiliates from third-party claims, losses, penalties, costs, and reasonable attorneys' fees arising from or relating to:
We will provide reasonable notice of a covered claim and reasonable cooperation at your expense. You may not settle a claim in a way that admits fault by or imposes obligations on us without our written consent.
You may not access or use the Service if doing so would violate applicable U.S. export-control or sanctions laws or expose Whatsgate or its service providers to prohibited dealings.
You represent that you are not a person or entity with whom transactions are prohibited under applicable sanctions laws and that you will not use the Service for prohibited persons, territories, or activities.
We may restrict access by country, region, person, or transaction where reasonably required for legal or service-provider compliance.
We may update these Terms from time to time.
For material changes, we will provide reasonable notice through the Service, by email, or by posting an updated effective date. Changes will apply prospectively unless a different effective date is required by law.
If you continue to use the Service after the updated Terms take effect, you agree to the revised Terms.
These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles.
To the extent a dispute is not subject to a mandatory forum under applicable law, the state and federal courts located in Kings County, New York will have exclusive jurisdiction, and each party consents to personal jurisdiction and venue in those courts.
The United Nations Convention on Contracts for the International Sale of Goods does not apply.
If a provision of these Terms is unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in effect.
Our failure to enforce a provision is not a waiver.
You may not assign these Terms without our prior written consent, except in connection with a merger, acquisition, or sale of substantially all of your assets. We may assign these Terms in connection with a corporate reorganization, merger, acquisition, financing, or sale of assets.
These Terms, together with documents expressly incorporated by reference, constitute the entire agreement between the parties regarding the Service and supersede prior agreements regarding the same subject matter.
Support: service@whatsgate.org
Legal notices: service@whatsgate.org
Privacy: service@whatsgate.org