Subprocessors and Service Providers
Last updated: October 15, 2026
Whatsgate uses certain third-party service providers to operate, secure, support, and maintain the Service.
Where a provider processes Customer Personal Data on behalf of Whatsgate in connection with providing the Service, that provider acts as a subprocessor.
Subprocessors
| Provider | Purpose | Processing location | Data categories |
|---|---|---|---|
| Hetzner Online GmbH | Cloud and dedicated server infrastructure, data storage, databases, backups, networking, and hosting | DE Nuremberg | Customer Content, message and webhook data, media, account data, session data, technical logs and metadata |
Payment and Business Service Providers
The following providers may process personal information independently in connection with payments or other business operations. They do not process Whatsgate Customer Content as part of the messaging service unless specifically stated.
| Provider | Purpose | Data categories |
|---|---|---|
| Stripe, Inc. and its affiliates | Payment processing, subscription billing, fraud prevention, invoicing, and tax-related functionality | Billing information, customer contact information, transaction information, tax information, and payment information |
Hetzner Infrastructure
Whatsgate hosts its production infrastructure on servers provided by Hetzner Online GmbH.
This infrastructure may include:
- application servers;
- databases;
- caching and queue systems;
- media and temporary file storage;
- backups;
- technical logs and monitoring systems;
- connected-account session data.
Whatsgate remains responsible for configuring and securing the infrastructure used to provide the Service.
Changes to Subprocessors
Whatsgate may update this list when service providers are added, removed, or replaced.
Where required by applicable data protection law or the Whatsgate Data Processing Addendum, we will provide reasonable notice before a new subprocessor begins processing Customer Personal Data.
Customers with a legally valid data protection objection may contact:
service@whatsgate.org
Contact
Privacy questions regarding subprocessors may be sent to:
service@whatsgate.org